• For Direct reservations, this Agreement governs.”
Please review and agree to the entire Agreement, including terms specific to the home you are booking, before proceeding. You agree to all policies, terms, and conditions by booking this reservation.
This Vacation Rental Agreement (the “Agreement”) is entered into as of the date of the reservation by and between ROYAL Exclusive Properties & Investments I.K.E. (the “Property Manager”), acting through its vacation-rental management division Royal Vacation Rentals (“RVR”), as the legal manager of the specific listing and accommodation (the “Property”), and the booking guest (the “Guest”). The Property Manager and the Guest are referred to collectively as the “Parties.” For the purposes of this Agreement, “OTAs” or “Channels” means Airbnb, Booking.com, Vrbo, Expedia, and similar vacation-rental booking platforms. For good and valuable consideration, the sufficiency of which is acknowledged, the Parties agree as follows:
1. RENTAL PARTY - MAXIMUM OCCUPANCY
The rental party shall consist of The Guest and his/her travelling party, as specified in the reservation details. The total, maximum number of guests is limited to the number designated in the booking (including children). No unregistered overnight guests. Day visitors only with prior approval and within the property’s maximum occupancy / quiet hours, unless otherwise agreed with the Property Manager.
2. TERMS OF LEASE
The vacation rental lease begins on the Check in date and time and ends on the Check out date and time. Time extension of the Guest's stay duration may be possible, depending on the property's availability and will be applicable only with the Property Manager's written agreement.
3. ACCOMMODATION TERMS
A. The Guest agrees to keep the property clean, to leave the property in a similar condition as he/she found it when he/she arrived, and to behave in a manner way at all times while residing at the property, which does not break any law.The Guest shall behave in a respectful manner and shall be good neighbors respecting the rights of the surrounding property owners or guests.
B. The Guest also commits not to use the property for any illegal or commercial purpose, including but not limited to sub-lease the property or otherwise allowing anyone or more people to stay above the maximum permitted or if not previously agreed with the Property Manager.
C. The Guest will check in and out of the property, according to the dates and times designated in his reservation, without delay or further notice, unless otherwise agreed with the Property Manager.
D. The Guest is responsible for any breakage or damage costs in or to the property - along with any extra costs that may result - which are caused by him/her or any members of his/her travelling party and is obliged to report them on the time they happen, in order to compensate the Manager.
E. The Property Manager can refuse to allow the Guest into the property or ask him/her to leave if he (the Property Manager) reasonably believes that the Guest or any member of his/her travelling party (or any other person he/she has invited to the property) misbehave or are behaving illegally or that any damage is likely to be caused, has been caused or is being caused as a result of the behaviour of the Guest or any members of his/her travelling party or any person the Guest has invited to the property and without providing a refund of any payment the Guest has paid for the booking and the Property Manager will not be legally responsible to find any alternative accommodation.
F. The Guest must not hold events (such as parties, celebrations or meetings with outside visitors, DJs, amplified music etc) at the property without the advance verbal or written consent of the Property Manager. Any of these cases will allow the Property Manager to refuse to hand over the property to the Guest or repossess it. In such a situation the Guest will not receive a refund of any money he/she has paid for the booking and the Property Manager will not be legally responsible to the Guest, nor will he be under the obligation to find an alternative accommodation for the Guest.
G. The Guest must allow the Property Manager or his representatives (including workmen), with reasonable notice, access to the property, for purposes of regular maintenance (pool cleaning, gardening etc), repair or inspection, at any reasonable time, during the Guest's stay (except in an emergency or if a problem needs sorting out quickly and the Guest cannot be contacted in time. In these situations, the Property Manager can enter the property at any time without giving the Guest prior notice). We will respect guest privacy and schedule maintenance during daytime where possible.
H. The guest and his travelling party will be provided with sufficient towels and bed linens for the entire stay. Both the bed sheets and the towels must remain in the property and must not be taken out of the property (ie to the beach or on a trip). A replacement fee will be charged in case of destruction or loss.
I. HOUSE RULES
- Due to local plumbing/septic systems, please dispose toilet paper in the bin provided. No toilet paper, feminine products or any other item should be flushed at any time.
- No smoking, including e-cigarettes, is allowed inside the property. Feel free to smoke in patios, garden and pool area.
- No pets are allowed inside the property unless otherwise agreed.
- Quiet hours 3pm to 5pm & 11pm to 7am - Kindly refrain from playing loud music or making noise during the Greek ''Siesta'' time and over night.
- Our swimming pool (if there is one in the property) is safe but guests use the pool at their own risk. Children must be supervised at all times. The property manager/owner is not liable for accidents resulting from misuse or failure to follow safety instructions.
- An additional daily fee will be applicable if the Guest wishes the Property manager to have the swimming pool heated during the Guest's stay. This rule applies only to properties where the pool has heating facilities.
J. REPORTING ISSUES – RIGHT TO REMEDY
The Guest must report any issues, defects, or service problems relating to the Property as soon as reasonably possible and in any event within 12 hours of discovery (and for check-in issues, within 4 hours of arrival), so the Property Manager has the opportunity to investigate and remedy the matter.
The Guest agrees to provide reasonable access to the Property to allow inspection and repairs. The Property Manager shall not be responsible for any claims for compensation, refunds, or price reductions for issues that were not reported promptly and/or where the Guest unreasonably refused access or did not allow a reasonable opportunity to remedy.
Any breach of the ACCOMMODATION TERMS (party/event/noise after warnings, illegal activity, exceeding occupancy, damage, refusal of access for safety/maintenance) shall be ground for immediate termination of this agreement. Where feasible, we will notify you and give an opportunity to remedy.
4. THE PROPERTY
The vacation rental property is located at the address, specified in the respective channel (OTA) or booking page or at the location in Google maps which the Host will or has already provided and it is fully furnished and equipped, as also described and shown in the respective photos in the OTA listing page or in the booking page.
5. RENTAL RATE AND FEES
• The rental rates and applicable fees are the ones specified in the Booking Details of the accommodation and in the Reservation's Confirmation page of the channel or booking page.
• Any applicable government tax or environmental/climate fee (as applicable) is included in the total charges and is shown separately in the booking details. This fee is calculated per night and may vary based on property size. The amount may change at any time due to changes in law or government regulation. If the legally applicable fee changes after the reservation is confirmed, the updated amount will apply and will be reflected in the final booking charges.
6. CANCELLATION & PAYMENT POLICIES
For listings in the OTAs, the Cancellation policy, for booking a stay in our accommodations, is set by The Property Manager. The Payment terms are decided and dictated by the OTAs themselves and they are specified in concrete sections of our listings and during the booking process.
For Direct bookings via Booking pages, private contacts with our team and OTAs, where the way of payment is handled by The Property Manager, the guest selects the cancellation policy - (A) or (B). Once selected, the corresponding payment schedule is applied.
(A) Refundable Policy (60 days or 30 days, depending on the applicable policy at the time of booking)
Payment method: Credit/Debit Card
Payment schedule
• 30% deposit is requested at the time of booking confirmation.
• Balance (70%) is requested 60 days or 30 days before the check-in date.
• In the case that the guest's check-in date is within less than 60 to 30 days ahead of the booking date, then, the full payment (100% upon the Total Travel Amount) is required to confirm the reservation.
Cancellation terms
• Free cancellation up to 60days or 30days before the check-in date, depending on the applicable cancellation policy.
• If you cancel after the free-cancellation deadline, any amounts paid are non-refundable.
(B) Non-Refundable Policy (30 days)
This option offers a better rate in exchange for stricter cancellation terms.
Payment schedule
Deposit:
• 30% deposit is requested via card at booking confirmation. The deposit is non-refundable.
Balance:
• Option A — Card payment: the balance is requested 30 days before check-in and is non-refundable.
• Option B — Cash on arrival: the balance is paid in cash at check-in; the deposit remains non-refundable.
• In the case that the guest's check-in date is within less than 30 days ahead of the booking date, then, the full payment (100% upon the Total Travel Amount) with card is required to confirm the reservation.
Cancellation terms (Non-Refundable):
• If you cancel at any time, the deposit is not refunded.
• If the balance has already been charged (Option A), it is not refunded.
No-Show / Early Departure
In case of no-show or early departure, the reservation is non-refundable and the full amount may be charged according to the selected policy and the applicable payment schedule.
IMPORTANT:
• Should the Guest wish to cancel the booking, once it has been confirmed in an OTA, the cancellation process must be made as the channel instructs.
• Cancelation requests for bookings via the property's booking page must me made in writing (email, WhatsApp).
The refund handling fee for a cancellation is €50, plus applicable expenses by Banks or payment gateways for cards, all to be advised at the time of cancellation. Only applies to refundable cancellations where a refund is processed. Please, refer to the cancellation policy, which is set by the Property Manager at the channel or at the booking page. By going forth with and completing the reservation process, the Guest agrees with the cancellation policy's rules and confirms that he/she will comply with them. Kindly, bear in mind that a refund process may take up to 20 - 30 days to complete due to Bank formalities.
• All payments due 5 days before the cancellation deadline to ensure funds clear before the free-cancellation window ends.
7. PAYMENT METHOD FOR BOOKINGS via BOOKING PAGE
Acceptable payment methods are currently with Credit/Debit card and cash (optional).
FOR SECURITY AND IN LINE WITH THE EU PAYMENT AUTHENTICATION REQUIREMENTS (PSD2/SCA), WE DO NOT COLLECT CARD DETAILS BY PHONE OR EMAIL. WHEN A PAYMENT IS DUE, WE SEND A SECURE PAYMENT REQUEST LINK, SO YOU CAN COMPLETE THE PAYMENT THROUGH OUR ENCRYPTED CHECK OUT.
IMPORTANT: Your online payments are processed by Stripe, one of the most widely used payment providers worldwide. Stripe uses encryption (HTTPS/TLS) to transmit data and is certified as PCI Level 1 (the highest level of PCI compliance).
Card details are entered directly in Stripe’s secure environment and are not stored on ROYAL Exclusive Properties & Investments' servers.
For additional protection against fraud and chargebacks, Stripe applies mechanisms such as 3D Secure where required/deemed necessary, as well as fraud-prevention tools (Radar).
Kindly note that our availability calendar is updated in real time and we use channel synchronization to minimize the risk of double bookings; in the unlikely event of an overlap, we will contact you immediately to offer an equivalent alternative or refund.
• By pressing the ''BOOK'' button, at your preferred property's booking page, you will be transferred to our ''Comodo Secure'' Payment Environment, where you will need to fill in your contact details.
• Tick the box (under ''Add Extras'') for additional services or amenities you would like to book, so that they are calculated in the total booking amount.
• After you've filled in your details and have pressed the ''Confirm Booking'' button, your reservation is confirmed, automatically.
No need to make any payments at this point.
• A booking confirmation message will follow.
• Within the next 48 hours, you will receive a payment request by us in your email. Please, follow the instructions given in that message in order to make the payment - Secure card payments via Stripe (PCI Level 1, encrypted checkout).
• A second payment request will be sent to you 65-35 days before your check in date, for the balance, depending on the cancellation policy at that time. Again, follow the enclosed instructions to make your payment.
• In case that your check in date is less than 60-30 days ahead, you'll receive a payment request for the full payment of your reservation.
8. INSURANCE
We encourage all renters to purchase traveller insurance in case of unforeseen circumstances, accidents or other issues that may prohibit Guest from travelling or fulfilling rental terms.This Agreement does not constitute or include any kind of Travel or Damage insurance.
9. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)
The Property Manager shall not be liable for any delay, interruption, or inability to perform its obligations under this Agreement where such delay or non-performance is caused by events beyond its reasonable control (“Force Majeure”), including but not limited to: natural disasters, fire, flood, earthquake, severe weather, epidemics/pandemics, war, civil unrest, governmental orders or restrictions, strikes or industrial action, interruption of utilities (water, electricity, internet), breakdown of essential building infrastructure, or any similar event not caused by the Property Manager.
Guest travel disruptions such as flight cancellations/delays, ferry cancellations, border restrictions, or transportation strikes affecting the Guest’s ability to arrive are considered Force Majeure affecting the Guest and do not constitute grounds for refunds outside the applicable cancellation policy.
Where a Force Majeure event materially affects the Property itself and makes it unsafe or uninhabitable, the Property Manager may, at its discretion, offer (i) an alternative accommodation of similar standard (subject to availability) or (ii) a refund for the unused nights only. No additional compensation (including travel costs) shall be payable.
10. GENERAL
• Other Policies and additional rates and fees (i.e. cleaning fees, extra guests fees etc), Check-In/Out Time, Cancellations, Minimum Stay, Children and age, Security Deposit etc. are all included in specific fields of the property description in the channel or booking page.
• Any change and/or addition to this Agreement, House rules, and Reservation Policy will be valid only if it is carried out in writing and has been signed and/or agreed by all parties.
• The Property Manager will process the Guest’s personal data (such as name, contact details, identification details where required, reservation details, and payment status) for the purposes of administering the reservation, providing accommodation services, complying with legal obligations, preventing fraud, and communicating with the Guest about the stay.
Personal data may be shared only with (i) the property owner (where necessary for the provision of the service), (ii) service providers involved in operating the stay (e.g., cleaning, maintenance, key-handling, guest support), and (iii) payment providers for processing payments. Payment card details are processed through secure payment systems and are not stored by the Property Manager.
For more information on how we process personal data and on the Guest’s rights under the GDPR, please refer to our Privacy Policy.
• This Agreement shall be governed by and construed in accordance with the laws of Greece. The Parties agree that the courts having territorial jurisdiction over the area where the Property is located shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with this Agreement (e.g., Heraklion, Chania, Athens, or the competent local courts depending on the Property’s location).
• If this Agreement is provided in more than one language, the English version shall prevail in the event of any inconsistency or dispute of interpretation.
The parties agree to the terms of this Vacation Rental Agreement, as evidenced by the reservation confirmation and the payment of any amounts by the Guest to the Property Manager via the channel or the booking page. This Agreement expresses and reflects all that was agreed between the parties and cancels any other agreements and/or other understandings between them.
Last updated January 2026