Please review and agree to the entire Agreement, including terms specific to the home you are booking, before proceeding. You agree to all policies, terms, and conditions by booking this reservation.
This Vacation Rental Agreement (hereinafter: ''The Agreement'') is made by and between ROYAL Exclusive Properties & Investments I.K.E (hereinafter: ''The Property Manager''), the legal manager of the specific listing (hereinafter: ''The property'') and the Guest (hereinafter: ''The Guest'' - together - ''The Parties''), as of the date of the reservation. "OTAs" or "Channels" are Airbnb, Booking.com, VRBO, Expedia and similar booking sources for vacation rentals. For good and valuable consideration, the sufficiency of which is acknowledged, the parties hereby agree as follows:
1.RENTAL PARTY - MAXIMUM OCCUPANCY
The rental party shall consist of The Guest and his/her travelling party, as specified in the reservation details. The total, maximum number of guests is limited to the number designated in the booking (including children). The Guest is not permitted to have visitors or accommodate any other person, friend or new acquaintance in our property, unless otherwise agreed with the Property Manager.
2.TERMS OF LEASE
The vacation rental lease begins on the Check in date and time and ends on the Check out date and time. Time extension of the Guest's stay duration may be possible, depending on the property's availability and will be applicable only with the Property Manager's written agreement.
3.ACCOMMODATION TERMS
A. The Guest agrees to keep the property clean, to leave the property in a similar condition as he/she found it when he/she arrived, and to behave in a manner way at all times while residing at the property, which does not break any law.The Guest shall behave in a respectful manner and shall be good neighbors respecting the rights of the surrounding property owners or guests. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement.
B. The Guest also commits not to use the property for any illegal or commercial purpose, including but not limited to sub-lease the property or otherwise allowing anyone or more people to stay above the maximum permitted or if not previously agreed with the Property Manager.
C. The Guest will check in and out of the property, according to the dates and times designated in his reservation, without delay or further notice, unless otherwise agreed with the Property Manager.
D.The Guest is responsible for any breakage or damage costs in or to the property - along with any extra costs that may result - which are caused by him/her or any members of his/her travelling party and is obliged to report then on the time they happen, in order to compensate the Manager.
E. The Property Manager can refuse to allow the Guest into the property or ask him/her to leave if he (the Property Manager) reasonably believes that the Guest or any member of his/her travelling party (or any other person he/she has invited to the property) misbehave or are behaving illegally or that any damage is likely to be caused, has been caused or is being caused as a result of the behaviour of the Guest or any members of his/her travelling party or any person the Guest has invited to the property and without providing a refund of any payment the Guest has paid for the booking and the Property Manager will not be legally responsible to find any alternative accommodation.
F. The Guest must not hold events (such as parties, celebrations or meetings) at the property without the advance verbal or written consent of the Property Manager. Any of these cases will allow the Property Manager to refuse to hand over the property to the Guest or repossess it. In such a situation the Guest will not receive a refund of any
money he/she has paid for the booking and the Property Manager will not be legally responsible to the Guest, nor will he be under the obligation to find an alternative accommodation for the Guest.
G. The Guest must allow the Property Manager or his representatives (including workmen), with reasonable notice, access to the property, for purposes of regular maintenance (pool cleaning, gardening etc), repair or inspection, at any reasonable time, during the Guest's stay (except in an emergency or if a problem needs sorting out quickly and the Guest cannot be contacted in time. In these situations, the Property Manager can enter the property at any time without giving the Guest prior notice).
H. The guest and his travelling party will be provided with sufficient towels and bed linens for the entire stay. Both the bed sheets and the towels must remain in the property and MUST NOT be taken out of the property (ie to the beach or on a trip)
I. HOUSE RULES
- DO NOT FLUSH anything in the toilet. No toilet paper, feminine products or any other item should be flushed at any time.
- No smoking is allowed inside the property. Feel free to smoke in patios, garden and pool area.
- No pets are allowed inside the property unless otherwise agreed.
- Quiet hours 3pm to 5pm & 11pm to 7am - Kindly refrain from playing loud music or making noise during the Greek ''Siesta'' time and over night.
- Our swimming pool (if there is one in the property) is safe for our guests to use. However, the guest's own personal caution and full attention is necessary to avoid accidents. By booking our property for a holiday, the guest and his travelling party acknowledge that they accept the responsibility to protect themselves and their younger family members and do not hold responsible for any accidents, neither the host, nor the owner of this property.
- An additional daily fee will be applicable if the Guest wishes the Property manager to have the swimming pool heated during the Guest's stay. This rule applies only to properties where the pool has heating facilities.
4.THE PROPERTY
The vacation rental property is located at the address, specified in the respective channel (OTA) or booking page or at the location in Google maps which the Host will or has already provided and it is fully furnished and equipped, as also described and shown in the respective photos in the OTA listing page or in the booking page.
5.RENTAL RATE AND FEES
The rental rates and applicable fees are the ones specified in the Booking Details of the accommodation and in the Reservation's Confirmation page of the channel or booking page .
6. PAYMENT TERMS
For listings in the OTAs the Payment terms for booking a stay in our accommodation are dictated by the OTAs themselves and they are specified during the reservation process.
For direct bookings via Booking pages and OTAs where the way of payment is handled by The Property Manager, the following rules apply:
A. A minimum deposit of 30% upon the Total Travel Amount is required to confirm the reservation, within 48 hours after the booking has been made.
B. The remaining amount must be paid 35 days before the guest's check in date.
C. In the case that the guest's check in date is within less than 30 days ahead of today, the full payment (100% upon the Total Travel Amount) is required to confirm the reservation, within 48 hours after the booking confirmation message.
In both cases a payment request will be sent to the guest in time.
D. The amounts charged, are refundable or non refundable, according to the Cancellation Policy (you will find it below).
7. PAYMENT METHOD FOR BOOKINGS via BOOKING PAGE
Acceptable payment methods are Credit/Debit card or Bank Transfer.
Kindly note that our availability calendar is accurate 100%. Our system's compatibility with all channels and property websites, where properties are published at, is at 99.99% and there is ''0'' possibility of a double booking.
• By pressing the ''BOOK'' button, at your preferred property's booking page, you will be transferred to our secure payment gateway, where you will need to give us your contact details.
• If you have a Discount Voucher Code, you can use it at this point of the booking process.
• Tick the box for additional services or amenities you would like to book, so that it is calculated in the total booking amount.
• After you've filled in your details and press the ''Confirm Booking'' button, your reservation is confirmed, automatically. No need to make any payments at this point.
• A booking confirmation message will follow.
• Within the next 48 hours, you will receive a payment request by us in your email. Please, follow the instructions given in that message in order to make the payment.
• A second payment request will be sent to you 35 days before your check in date, for the balance. Again, follow the enclosed instructions to make your payment.
• In case that your check in date is less than 30 days ahead, you'll receive a payment request for the full payment of the reservation.
8. CANCELLATION POLICY
For listings in the OTAs, you can refer to the specific field of the channel to read our adjusted cancellation policy.
For booking pages our cancellation policy is as follows:
- Holidaymakers who cancel at least 30 days before check-in will get back 100% of the amount that they've paid.
- If they cancel between 30 and 14 days before check-in, they'll get back 50%.
- Otherwise, they won't get a refund.
- No refund on ''No Show''
IMPORTANT: Should the Guest wish to cancel the booking, once it has been confirmed in an OTA, the cancellation process must be made as the channel instructs.
Cancelation requests for bookings via the property's booking page must me made in writing (email, WhatsApp).
The processing fee for a cancellation is €50 plus applicable expenses by Banks or payment gateways for cards, all to be advised at the time of cancellation. Please, refer to the cancellation policy, which is set by the Property Manager at the channel or at the booking page. By going forth with and completing the reservation process, the Guest agrees with the cancellation policy's rules and confirms that he/she will comply with them. Kindly, bear in mind that a refund process takes 10 to 20days to complete.
9.INSURANCE
We encourage all renters to purchase traveller insurance in case of unforeseen circumstances, accidents or other issues that may prohibit Guest from travelling or fulfilling rental terms.This Agreement does not constitute or include any kind of Travel or Damage insurance.
10. GENERAL
Other Policies and additional rates and fees (i.e. cleaning fees, extra guests fees etc), Check-In/Out Time, Cancellations, Minimum Stay, Children and age, Security Deposit etc. are all included in specific fields of the property description in the channel or booking page.
Any change and/or addition to this Agreement, House rules, and Reservation Policy will be valid only if it is carried out in writing and has been signed and/or agreed by all parties.
The parties agree to the terms of this Vacation Rental Agreement, as evidenced by the reservation confirmation and the payment of any amounts by the Guest to the Property Manager via the channel or the booking page. This Agreement expresses and reflects all that was agreed between the parties and cancels any other agreements and/or other understandings between them.
Download the Rental Agreement here.
Last updated January 2024